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Terms of Service

Welcome to www.goodpunjaban.com. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully. Your continued use constitutes acceptance of all terms, policies, and guidelines referenced or linked herein.

1. PRIVACY

Please review our Privacy Policy, which governs how we collect, use, and protect your information.

2. ELECTRONIC COMMUNICATIONS

When you visit our website or communicate with us electronically, you consent to receive communications from us through email, notifications, or site postings. All such communications satisfy legal requirements for written communication.

3. COPYRIGHT

All content on this site—including text, graphics, logos, images, audio clips, digital downloads, and software—is the property of Good Punjaban or its content suppliers and is protected by applicable copyright laws. Any unauthorised use is strictly prohibited.

4. TRADEMARKS

All trademarks, service marks, logos, and trade dress displayed on this website are proprietary to Good Punjaban. Any unauthorised use may result in legal action.

5. SITE ACCESS & USE

Good Punjaban grants you a limited, non-exclusive, non-transferable licence to access and make personal use of this website. You may not:

  • Download or modify the site or its content, except for page caching

  • Use the site or any content for commercial purposes without written permission

  • Use data mining tools, robots, or extraction software

  • Reproduce, duplicate, or sell any portion of the site

  • Use our name, trademarks, or visuals without written consent

  • Create harmful, misleading, or derogatory links to our website

Any unauthorised use terminates all permissions granted.

6. YOUR ACCOUNT

You are responsible for maintaining the confidentiality of your account credentials and restricting access to your devices. You agree to accept full responsibility for all activities under your account.
Good Punjaban reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

7. REVIEWS, COMMENTS & USER CONTENT

Users may post reviews and content provided it is lawful, non-defamatory, non-infringing, non-abusive, and free of malware or spam. By submitting content, you grant Good Punjaban a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, sublicensable licence to use, reproduce, publish, and distribute such content.

You represent that you own or control all rights to the content you post and agree to indemnify Good Punjaban for any claims arising from your submissions.

8. RISK OF LOSS

Risk of loss transfers to the customer once the order is handed over to the shipping carrier.

9. PRODUCT DESCRIPTIONS

We strive for accuracy but do not warrant that product descriptions or site content are completely accurate, current, or error-free. If a product differs from its description, notify us within 24 hours of delivery. Remedies are offered at our discretion.
Refunds or exchanges are not provided as a matter of standard policy.

10. PRODUCT COMPLIANCE

All products sold on Good Punjaban are manufactured or procured in accordance with applicable Indian laws and industry standards.

11. PRICING

  • Prices are listed in Indian Rupees, with approximate conversions in other currencies where displayed.

  • Prices may change without prior notice.

  • Charges are processed before shipping.

  • If an item cannot be shipped, we will refund the product value.

  • Shipping fees, where applicable, are non-refundable.

  • Final charges may vary based on your bank’s currency conversion.

12. INACCURACY DISCLAIMER

The website may contain typographical errors or inaccuracies. Good Punjaban reserves the right to correct or update any information without notice.

13. SHIPPING

Domestic Shipping (India)

  • Free shipping on all domestic orders.

International Shipping

  • Shipping rates vary according to region, destination country, and package size/weight.

  • Final shipping charges are calculated at checkout or communicated prior to dispatch.

Duties & Taxes (International)

  • Customs duties, import taxes, and other charges (if applicable) are the responsibility of the recipient.

  • These amounts vary by country and cannot be estimated in advance.

  • If the recipient refuses to pay duties or taxes, resulting in delays or non-delivery, no refunds will be offered.

14. STORE PICKUP / CUSTOMER CARE

Pickup can be arranged from select Good Punjaban retail outlets upon request.

Customer Care Contact: +91 9999931118
Timings: 11:00 AM – 5:00 PM IST (Monday to Saturday, excluding national holidays)

(Email contact removed as requested.)

15. EXCHANGES, RETURNS & REFUNDS

Domestic Orders

  • No exchange / no refund policy.

  • For damaged, defective, or incorrect items, notify us within 24 hours of delivery for assistance.

International Orders

  • No exchanges or refunds, including duties, taxes, or tariffs.

  • Any issues must be reported within 48 hours of delivery.

16. SIZING

Garment fit varies by design, cut, and fabric. Please consult our Sizing Guide for accurate measurements.

17. PRODUCT PROPERTIES & WASH CARE

Our products are handcrafted and may have natural variations in colour, texture, weave, and finish. Such variations are inherent in handmade processes and do not constitute defects.
All garments should be dry-cleaned only, as specified in product tags and wash-care instructions.

18. COLOUR ACCURACY

While we strive to display product colours accurately, variations may occur based on your device screen. Colour accuracy cannot be guaranteed.

19. HANDMADE VARIATIONS

Due to hand dyeing, spinning, cutting, and embroidery processes, no two pieces are identical. Bespoke or made-to-measure orders may vary slightly from reference images.

20. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

This site is provided on an “as is” and “as available” basis.
Good Punjaban disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

We are not liable for damages of any kind arising from the use of this site, including direct, indirect, incidental, punitive, or consequential damages.

21. INDEMNIFICATION

You agree to indemnify and hold harmless Good Punjaban, its employees, directors, partners, and agents from any claims, losses, damages, or expenses arising from your use of the website or your violation of these Terms.

22. APPLICABLE LAW & JURISDICTION

These Terms are governed by the laws of India.
All disputes are subject to the exclusive jurisdiction of the courts of Delhi.

23. ARBITRATION

All disputes relating to the use of the site or purchases made through it shall be resolved through confidential arbitration under the Indian Arbitration and Conciliation Act.
Good Punjaban may seek injunctive relief in appropriate courts in cases involving intellectual property rights.

24. FORCE MAJEURE

Good Punjaban shall not be liable for delays or failure to perform obligations due to circumstances beyond its control, including natural disasters, war, strikes, government actions, pandemics, or other unforeseen events.

25. GRIEVANCE REDRESSAL

For any grievances or complaints related to website usage, contact Customer Care at:

+91 9999931118
Timings: 11 AM – 5 PM IST (Mon–Sat)

Responses will be provided within 30 days of receipt.

26. GOVERNING LAW (IT ACT COMPLIANCE)

This document is generated electronically under the Information Technology Act, 2000. No physical or digital signatures are required.

27. SITE POLICIES & MODIFICATIONS

We reserve the right to modify our website, policies, and these Terms at any time. If any provision is deemed invalid or unenforceable, the remaining provisions shall continue in full effect.